1. General provisions of the procurement rules

1.1. These procurement rules, together with the documents referred to in these rules, are intended to provide information about Juginta, UAB ("Seller") and set out the conditions of sale of the Goods sold in this online store ("Rules") for persons purchasing goods ("Goods") in the online store ("Buyer").

1.2. These Rules apply to the conclusion of any contract between the Seller and the Buyer regarding the sale of Goods ("Contract"). Before placing an order for any Products in the Online Store, please read these Terms carefully and make sure you understand them properly. Please note that before completing the order, the Buyer must agree to these Rules and privacy policy, and if you refuse to do so, the completion of the order and the ordering of the Product are not possible.

1.3. Buyer is encouraged to print these Terms for future reference.

1.4. We also inform you that these Rules may be changed in accordance with the procedure set forth in Section 6. Every time you order Goods, we recommend reviewing the Rules so that the Buyer is sure that he fully understands the conditions under which the order will be made in a specific case. These Rules were last updated in 2022. August 12

1.5. These Rules and any Agreements between the Seller and the Buyer are concluded only in the Lithuanian language.

2. Information about the Seller

2.1. These Rules apply to the purchase of Goods at millena.lt. The seller is Juginta, UAB, a Lithuanian company, duly registered and operating in the Republic of Lithuania, legal entity code 259596780, registration address Jugintų k., Kaunas district. Data about the seller is collected and stored in the Register of Legal Entities, the registry is managed by the State Company of Registers.

2.2. More information about the Seller is available in the section "About us".

2.3. The seller's contact information is provided in the section "Contacts".

3. Goods

3.1. Product images presented in the online store are illustrative in nature. Despite the fact that the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.

3.2. The packaging of the goods may differ from the one shown in the images in the online store.

3.3. Unless otherwise expressly stated, all Products listed in the online store are available. In the event that the ordered Product is no longer available, the Buyer is immediately informed about this by e-mail or other means (call and/or SMS message) and the execution of the order for such Product is terminated.

3.4. The Seller has the right to set the minimum and/or maximum order quantity of the Product for certain products during one order.

4. Processing of personal data

4.1. The Seller processes the Buyer's personal data in accordance with privacy policy. Given that the Privacy Policy contains important provisions of the Rules, it is recommended that the Buyer read them carefully and make sure that all provisions of the Privacy Policy are understandable and acceptable to him.

5. Conclusion of the purchase and sale agreement

5.1. In this online store, Buyers can purchase Goods:
a) natural persons who are 16 (sixteen) years of age or older;
b) legal entities.

5.2. By approving these Rules, the Person confirms that he has the right to purchase Goods in this online store.

5.3. The procedure for ordering Goods set by the Seller gives the Buyer the opportunity to check and correct errors before placing the final order. It is recommended that the Buyer carefully read and check the order placed at each stage of placing the order.

5.4. The contract between the Buyer and the Seller is considered to have been concluded from the moment the Buyer, having created a shopping cart in the online store, specified the Buyer's name, surname (in Latin letters) and delivery address, exact zip code, selected the payment method and familiarized himself with these Rules, clicks the "Pay" button and after choosing the payment method pays for the goods. If the order is not paid, the contract is considered not concluded. The Seller has the right to contact the Buyer on the phone number specified in the order or by e-mail on the basis of the concluded contract or when resolving any ambiguities regarding the performance of the contract.

5.5. After the buyer submits and pays for the order, an e-mail is sent to him confirming receipt of the order.

5.6. Each Agreement (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

5.7. By concluding the Agreement, the Buyer agrees that order information will be sent to the e-mail address specified at the time of purchase. 

5.8. In the event that the Seller does not have the opportunity to sell the Goods, for example, due to a failure of the production equipment, interruptions in the supply of raw materials, the Seller will inform the Buyer by e-mail or other means (call and/or SMS) and the order will not be executed. In the event that the Buyer has already paid for the Product, the Seller will return the paid amount within 14 (fourteen) calendar days.

6. Right to change the rules

6.1. Seller reserves the right to modify these Terms, including but not limited to:
a) changing the terms of payment;
b) amendments to applicable legislation.

6.2. Each time the Goods are ordered, for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Rules valid at that time shall apply.

6.3. Each time the Rules change, based on this Clause 6 of the Rules, the date of the change of the Rules will be given in Clause 1.4 of these Rules.

7. Return of goods, cancellation of the contract

7.1. The buyer has the right to return the received goods - within the period specified in point 7.3 of these Rules. This provision means that the Buyer, who changes his mind or for other reasons decides to refuse the Goods during the mentioned period, has the right to notify the Seller verbally or in writing about his request to return the goods to the Seller and to recover the money paid. The cost of returning the product must be borne by the Buyer.

7.2. The aforementioned right to return goods does not apply to goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and manufactured according to the Buyer's personal choice and are adapted to the Buyer's personal needs;

7.3. The buyer's right to return goods applies only to natural persons and occurs from the date of conclusion of the Agreement, as defined in Part 5 of the Rules. The Buyer has the right within 14 (fourteen) days from the delivery of the Product to him, to return the Product to the Seller and recover the money paid for it or to demand a replacement of the product. 

7.4. The Buyer, wishing to return the goods and cancel the Agreement, must contact the Seller orally or send a filled-in free form request to the Seller, which would state the decision to cancel the Agreement.

7.5. Goods are returned to Juginta, UAB Juginto k., Kaunas district. address.

7.6. The Buyer shall immediately and in any case not later than within 14 (fourteen) days from the date of notification to the Seller of his decision to return the goods (or to withdraw from the contract) return or hand over the Goods to the Seller or to a person authorized to accept the Seller's Goods. The deadline is considered fulfilled if the Buyer has sent the Goods before the end of the 14 (fourteen) day period. 

7.7. The Buyer can exercise the right to return the Goods only if the deadline set for the return of the Goods has not been missed (specified in clause 7.3) and if it will be possible to return the Goods to their original condition and sell them at the purchase price.

7.8. The buyer, who returned the goods, will be refunded the money paid for the Goods, excluding delivery costs. After receiving the Goods and assessing their quality, the Seller returns the money for the Goods no later than within 14 (fourteen) days, taking into account the provisions of Clause 7.13 of the Rules. Current rates for delivery and service services are provided in the section "Delivery of goods". If only a part of the Goods is returned, the Seller will refund the money paid only for these goods, excluding delivery costs. In the event that the Product is returned due to quality defects, the provisions of Clause 7.12 of these Rules shall apply.

7.9. The Buyer is responsible for the decrease in the value of the Product (including, but not limited to, the cases specified in Clause 7.10 of the Rules) caused by actions that are not necessary to determine the nature, properties and operation of the Product. I.e. The Seller has the right to unilaterally reduce the amount returned to the Buyer, in proportion to the aforementioned decrease in the value of the Product.

7.10. The returned Product must be undamaged, without losing its commercial appearance (labels, protective film, etc. intact), and it must also be unused. All returned Goods must be with the original labels, protective bags and the same accessories with which they were sold. The returned Product must be in a neat original packaging of the same composition as the one purchased by the Buyer. Gifts received for the Product must be returned at the same time.

7.11. When returning the Goods, the Buyer must provide the order number.

7.12. If the Buyer returns the Goods due to defects in the quality of the Goods, the Seller undertakes to fully refund to the Buyer the price paid for the poor-quality Goods and to reimburse the costs of delivery and return. If only a part of the Goods is returned, the delivery costs are refunded only if the remaining Goods of the same order, when purchased only, would be charged a lower rate than the rate applied when purchasing the Goods together with the returned Goods and only in a volume equal to the difference in the aforementioned rates. If a method of returning the goods other than the one offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller is not obliged to cover the costs of returning the goods.

7.13. In the usual procedure, the Seller transfers the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania or initiates the cancellation of the reserved amount or its part from the Buyer's payment card, which was used to pay for the Goods, if the reserved amount has not yet been debited.  

7.14. The Seller has the right not to return the funds paid to the Buyer until the Goods have been returned to the Seller and have not been checked for compliance with clauses 7.9 and 7.10 of the Rules.

7.15. In the event that the Goods were delivered to the Buyer after the Contract was terminated:
a) The Buyer must immediately return the Goods to the Seller;
b) except for cases related to defective Goods, as stipulated in clause 7.12, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
c) The Buyer has the obligation to properly store the Goods until they are returned to the Seller;
d) The price of the product and delivery costs are reimbursed to the Buyer in accordance with clause 7.8.

7.16. In all cases, the Buyer will have the rights arising from the sale of poor-quality Goods, which are provided for by the legal acts of the Republic of Lithuania. The return rules specified in this 7 or other parts of the Rules do not affect the existence of these rights.

8. Methods of delivery

Home delivery

8.1. At the Buyer's choice, the Goods are delivered by a courier company worldwide at the Buyer's expense. 

8.2. By choosing the home delivery service during the order, the buyer undertakes to indicate the exact place of delivery of the goods. The exact delivery price depends on the weight and price of the ordered Goods. Current delivery cost amounts are listed in the section "Delivery of goods".

8.3. The Buyer's order is prepared within 1-3 days, unless otherwise stated in the product description, except in cases of events beyond the Seller's control (as defined in Part 17 of these Rules).

8.4. Normally, the Goods are delivered to the address specified by the Buyer, in the section "Delivery of goods" in the specified terms.

8.5. Ownership of the Product passes to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss or damage of the goods passes to the Buyer when he or a person designated by him, except for the courier, accepts the goods. 

8.6. During the delivery of the package, the Buyer or, depending on the case, the Buyer's representative must check the condition of the package of the package together with the courier in accordance with the rules of the organization (s) providing courier services, specified in the section "Returning the goods". 

8.7. If a violation of the package of the shipment is detected, the Buyer or, depending on the case, the Buyer's representative has the right not to accept the shipment. In this case, the representative of the organization providing courier services, together with the Buyer or, depending on the case, the representative of the Buyer, fills out a special parcel inspection report, submitted by the representative of the organization providing courier services, which indicates the violations found.

8.8. After the Buyer or, as the case may be, the Buyer's representative accepts the shipment and signs the data logger or the paper delivery confirmation provided by the representative of the organization providing courier services without comments, it is considered that the Goods have been delivered in an undamaged package, the additional services specified in the data logger or the paper delivery confirmation have been properly performed , unless proven otherwise.

8.9. Upon delivery and delivery of the Goods to the address specified by the Buyer, the Goods are deemed to have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any other person who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall inform the Seller immediately, but no later than the next day after the scheduled day of delivery of the Goods. 

8.10. If the Goods will not be accepted by the Buyer, the Buyer must specify the data of the person who will accept the Goods, filling in the delivery information of the order in the "Remarks" field.

8.11. When accepting the Goods, it is necessary to present a valid identity document in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, and the Goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to the wrong person.

8.12. The Buyer must check the packaging, quantity, quality, assortment, completeness and completeness of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer does not fulfill this obligation within the specified period and does not make any claims to the Seller, it is considered that the packaging of the Goods is suitable, and the quantity, quality, assortment, completeness and assembly comply with the terms of the Agreement.

Delivery to the post office

8.13. At the Buyer's choice, the Goods are delivered at the Buyer's expense by a courier company in the Baltic countries. 

8.14. When choosing the service of delivery of goods to a post office, the buyer undertakes to specify the exact address of the post office. The exact delivery price depends on the weight and price of the ordered Goods. Actual shipping costs are listed in the section "Delivery of goods".

8.15. The Buyer's order is prepared within 1-3 days, unless otherwise stated in the product description, except in cases of events beyond the Seller's control (as defined in Part 17 of these Rules).

8.16. Normally, the Goods are delivered to the post office indicated by the Buyer, in the section "Delivery of goods" in the specified terms.

8.17. The Buyer must check the packaging, quantity, quality, assortment, completeness and completeness of the Goods within 14 (fourteen) days from the moment of collection of the Goods from the post office. If the Buyer does not fulfill this obligation within the specified period and does not make any claims to the Seller, it is considered that the packaging of the Goods is suitable, and the quantity, quality, assortment, completeness and assembly comply with the terms of the Agreement.

9. Product price and shipping costs

9.1. The prices of the goods will be as indicated in the online store together with the shipping costs indicated in the "Delivery" section. The Seller makes every effort to ensure that the prices of the Goods at the time the Buyer places the order are correct.

9.2. Product prices may change, but such changes will not affect already concluded Agreements.

9.3. The prices of goods are presented including VAT (where applicable) at the rate applicable at a specific time in the Republic of Lithuania. In the event that the amount of VAT changes during the period from the day of the order to the day of delivery, the price may change, taking into account the change in the amount of VAT, except in cases where the Buyer has paid for the Goods in full before the change in the amount of VAT takes effect. The Seller informs the Buyer in writing about such a price change and gives the Buyer the opportunity to purchase the Product at a price adjusted for the changed amount of VAT or to cancel the order. The order is not processed until the Buyer's response is received. In the event that it is not possible to contact the Buyer through the contacts specified by him, it is considered that the order has been canceled and the Buyer is informed about this in writing by e-mail. by post

9.4. When the Goods are returned to the Seller, due to incorrect delivery information specified by the Seller or the Buyer not collecting the shipment within the stipulated time, the Seller offers the Buyer to send the Goods again, but the costs of re-delivery of the goods are covered by the Buyer.

10. Payment methods

10.1. The Buyer can pay for the Goods:
a) using direct referral to your electronic banking at any Lithuanian bank;
b) by credit or debit card (Visa, MasterCard, Maestro, American Express, etc.)

10.2. Legal entities are also given the opportunity to pay by bank transfer to the Seller's account specified in the preliminary VAT invoice sent to the Buyer, indicating the order number given to the Buyer in the purpose of payment.

10.3. After the Buyer chooses the payment method specified in points 10.1 (a), the Buyer must confirm the payment order in the Buyer's bank no later than 24 (twenty-four) hours after clicking the "Pay" button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to conclude the Agreement and to cancel the order.

10.4. The Goods selected by the Buyer are reserved in the Seller's system and the Seller begins to execute the order:
a) when the Seller receives a notification from the Buyer's bank about the completed payment for the selected goods.
b) when the Seller sees a bank transfer from the Buyer in his account.

11. Responsibilities of the buyer

11.1. The buyer undertakes to provide only correct and complete data in the purchase form. If the data specified in the purchase form changes, the Buyer must update it immediately.

11.2. The buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior warning and is not responsible for any related losses of the Buyer.

11.3. The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established by these Rules.

11.4. Notwithstanding the obligations stipulated in other clauses of the Rules, the Buyer undertakes, before starting to use the Product, to inspect it and make sure that the Product received is the one that the Buyer ordered.

11.5. The buyer must comply with other requirements established in these Rules and legal acts of the Republic of Lithuania.

12. Responsibilities of the seller

12.1. The seller undertakes:
a) make efforts to enable the Buyer to properly use the services provided by the online store;
b) respect the Buyer's privacy, process the Buyer's personal data only in accordance with these Rules, privacy policy and the procedure established by the legal acts of the Republic of Lithuania.

12.2. The seller undertakes to comply with all requirements assumed in these Rules.

13. Product quality

13.1. The seller guarantees the quality of the Goods (statutory quality guarantee). The manufacturer provides a quality guarantee valid for a certain period of time for different types of Goods. The warranty obligations of the product manufacturer are valid only if the conditions of use of the product are not violated. Before using the Product, the Buyer must carefully read the product's instructions for use, if any.

13.2. Defects in the goods are eliminated, defective goods are replaced and returned in accordance with the procedure established in these Rules and taking into account the requirements of the applicable legal acts of the Republic of Lithuania.

13.3. The buyer who wants to file a complaint about poor-quality or incompletely assembled Goods can do so by e-mail info@millena.lt

13.4. When submitting a complaint, the Buyer must provide the following information:
a) Product order number;
b) name the defects, signs of failure or missing part of the Product;
c) provide other evidence, such as a photo of the Product, a photo of the defective area (if it is a mechanical damage and it is possible to take a photo), a photo of the Product packaging, etc.

13.5. When submitting a complaint, the Buyer must indicate how he wishes the claim to be resolved:
a) By removing the defects of the Product free of charge within a reasonable period of time, if the defects can be removed;
b) reducing the purchase price accordingly;
c) replacing the Product with an analogous product of suitable quality (if the product balance in the warehouse is sufficient), except in cases where the defects are minor or were caused by the Buyer's fault;
d) returning the paid price of the Product and canceling the Contract, when the Goods of inappropriate quality are a fundamental violation of the order.

13.6. After examining the claim, the answer is given within 14 (fourteen) days.

13.7. For additional questions, the Buyer can also call +370 644 21251 or ask questions by e-mail. postal address info@millena.lt

14. Responsibility

14.1. The buyer is responsible for the actions performed using the online store, including, but not limited to, the correctness of the data provided in the purchase form. The buyer assumes responsibility for the consequences of incorrect or inaccurate data provided in the purchase form.

14.2. The Buyer of the online store is responsible for the storage and/or transmission of his login data to third parties. If the services provided by the online store are used by third parties who have connected to the online store through the Buyer's login data, the Seller considers such a person a Buyer and the Buyer is responsible for all actions of such a third party performed in the online store.

14.3. The Seller, to the extent that this does not contradict the applicable legal acts, is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, the Privacy Policy and other documents specified in these Rules, although such an opportunity was given to him.

14.4. Taking into account the provisions of Article 8, Paragraph 3 of the Law of the Republic of Lithuania on Electronic Signatures, the Buyer and the Seller agree that the confirmation of the Buyer's actions in the online store using the online store login data (identification code) has the legal power of an electronic signature established in Article 8, Paragraph 1 of the Law on Electronic Signatures of the Republic of Lithuania (ie has the same legal force as a signature on written documents and is admissible as evidence in court). The buyer must keep his login data to the online store and not disclose them, ensure that the data is known only to him and only he uses the data, not to transfer or otherwise make it possible for other persons to get acquainted with or use the data. If there is a suspicion that the login data could have been obtained by another person, immediately notify the Seller about it, as well as immediately inform the Seller about the violation or disclosure of the login data to the online store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

14.5. The parties are responsible for the violation of the Agreement concluded using the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

14.6. In the event that the Seller violates the provisions of these Rules, he is responsible for the damage or losses suffered by the Buyer, which arise as a foreseeable consequence of the violation of these Rules. Damage or losses are considered foreseeable if they are an obvious consequence of the Seller's breach or if the Seller and the Buyer were aware of such damage or losses when concluding the Agreement.

14.7. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links in the Seller's online store.

15. Events beyond Seller's control

15.1. The Seller shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement, if such non-performance or delay is due to events beyond the Seller's control, as defined in Clause 15.2 of these Rules.

15.2. Event Outside Seller's Control means any act or event beyond Seller's reasonable control.

15.3. In the event that an event beyond the Seller's control occurs that affects the proper performance of the Seller's obligations under the Agreement:
a) The Seller will immediately inform the Buyer;
b) The performance of the Seller's obligations arising from the Agreement will be suspended and the deadline for fulfilling the obligations will be extended for the duration of events beyond the Seller's control. If events beyond the Seller's control affect the delivery of the Goods to the Buyer, the Seller will arrange a new delivery date after the end of the events beyond the Seller's control.

16. Sending information

16.1. The term "in writing" as used in the rules includes e-mails.

16.2. The Buyer, in order to contact the Seller in writing, or in the event that the Rules stipulate the Buyer's obligation to contact the Seller in writing, sends the Seller an e-mail to the address info@millena.lt. The Seller will inform the Buyer about the receipt of the notice in writing (usually by e-mail). For the purpose of withdrawing from the contract, the procedure for contacting the Seller by the Buyer is provided for in Part 7 of these Rules.

16.3. The Seller sends all notifications to the Buyer to the e-mail address provided in the Buyer's purchase form.

17. Other provisions and dispute resolution procedure

17.1. Any Agreement concluded between the Seller and the Buyer shall be governed by these Rules together with the documents clearly specified therein. Any deviations from these Rules are valid only if they are formalized in a written document.

17.2. The buyer, guided by the legal acts of the Republic of Lithuania, has certain rights related to Goods of inappropriate quality. Nothing in these Rules should be construed to restrict or limit the exercise of such rights.

17.3. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but such transfer of rights and obligations will not affect the Buyer's rights and the Seller's obligations under these Rules. In case of such a transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.

17.4. The Buyer has no right to assign or transfer all or part of the rights and obligations arising from these Rules to a third party or persons without the written consent of the Seller.

17.5. If any provision of these Rules is recognized by a court as illegal, invalid or unenforceable, the other provisions of these Rules shall remain in full force and effect. Any provision of these Rules, found to be illegal, invalid or unenforceable only in part or to a certain extent, will remain in effect to the extent to which it was not found to be illegal, invalid or unenforceable.

17.6. Except as otherwise provided in these Rules, any delay by the Seller in exercising a right under this Agreement shall not constitute a release by the Buyer from the performance of the obligation or a waiver of such right, and the separate or partial performance of any obligation or the separate or partial exercise of any right shall not mean that such obligation shall not be executed or this right may not be exercised further.

17.7. The laws of the Republic of Lithuania apply to these Rules and the relations between the parties according to these Rules (including issues of conclusion, validity, invalidity, implementation and termination of the Agreement) and are interpreted based on the laws of the Republic of Lithuania.

17.8. Every dispute, disagreement or claim arising from these Rules or related to these Rules, their violation, termination or validity shall be finally resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

17.9. The Buyer can submit requests or complaints regarding the Goods purchased in the Seller's online store on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.

17.10. Consumer disputes are resolved out of court by the State Consumer Rights Protection Service, registered office in Juginto village, Kaunas district.

Vilnius, www.vvtat.lt.