The millena.lt electronic store is based on the laws of the Republic of Lithuania when implementing the return policy:
The buyer has the right to return the received goods or demand a replacement of the goods - within 14 (fourteen) days from the day of receipt of the Product. The cost of returning the product must be borne by the Buyer.
The aforementioned right to return goods does not apply to goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and manufactured according to the Buyer's personal choice and are adapted to the Buyer's personal needs;
The buyer, wishing to return the goods, must contact the seller by phone. +370 644 21251 or send the Seller a completed free form request by e-mail Mr. info@millena.lt, which would include the decision to return the product, and the order number.
Goods are returned to Juginta, UAB company's registered address.
The Buyer shall immediately and in any case no later than within 14 (fourteen) days from the date of notification to the Seller of his decision to return the goods, return or hand over the Goods to the Seller or to a person authorized to accept the Seller's Goods. The deadline is considered fulfilled if the Buyer has sent the Goods before the end of the 14 (fourteen) day period.
The Buyer can exercise the right to return the Goods only if the deadline of 14 (fourteen) days has not been missed and if it will be possible to return the Goods to their original condition and sell them at the purchase price.
The money paid for the Goods is returned to the buyer who returned the goods excluding shipping costs. After receiving the Goods and assessing their quality, the Seller returns the money for the Goods no later than within 14 (fourteen) days. If only a part of the Goods is returned, the Seller will refund the money paid only for these goods, excluding delivery costs.
The Buyer is responsible for the decrease in the value of the Product, caused by actions that are not necessary to determine the nature, properties and operation of the Product. I.e. The Seller has the right to unilaterally reduce the amount returned to the Buyer, in proportion to the aforementioned decrease in the value of the Product.
The returned Product must be undamaged, without losing its commercial appearance (labels, protective film, etc. intact), and it must also be unused. All returned Goods must be with the original labels, protective bags and the same accessories with which they were sold. The returned Product must be in a neat original packaging of the same composition as the one purchased by the Buyer. Gifts received for the Product must be returned at the same time.
If the Buyer returns the Goods due to defects in the quality of the Goods, the Seller undertakes to fully refund to the Buyer the price paid for the poor-quality Goods and to reimburse the costs of delivery and return. If only a part of the Goods is returned, the delivery costs are refunded only if the remaining Goods of the same order, when purchased only, would be charged a lower rate than the rate applied when purchasing the Goods together with the returned Goods and only in a volume equal to the difference in the aforementioned rates. If a method of returning the goods other than the one offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller is not obliged to cover the costs of returning the goods.
In the usual procedure, the Seller transfers the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania or initiates the cancellation of the reserved amount or its part from the Buyer's payment card, which was used to pay for the Goods, if the reserved amount has not yet been debited.
The Seller has the right not to return the funds paid to the Buyer until the Goods have been returned to the Seller and have not been checked for compliance with clauses 7.9 and 7.10 of the Purchase Rules.
